Privacy Policy

• Our users (you): Businesses, agencies, or individuals who install our tool on their websites to capture and track leads.
• End users (your website visitors): Individuals who submit information through your website forms.

When you use our Service to track form submissions, you may collect personal data from your website visitors (such as names, emails, IP addresses, or other identifiers). You are the Data Controller of that data, and we act only as a Data Processor on your behalf.

You are responsible for:

• Informing your website visitors about the data being collected.
• Collecting valid consent under applicable laws (e.g., GDPR, CCPA).
• Providing access, correction, or deletion of user data upon request.
• Ensuring that your use of our Service is lawful under your jurisdiction.

We do not collect personal data directly from your visitors. All visitor information collected through our tool is based on your implementation and your privacy practices.

To create and manage your account, we collect:

• Your name, email address, and business information
• Account login credentials (encrypted)
• Payment information (processed via third-party gateways)

This data is used to:

• Provide our Service
• Communicate with you about your account.
• Ensure platform security and performance.

When you install and use our tracking script/plugin, we may process the following:

• Form submission data (e.g., name, email, message fields)
• Page URL, UTM parameters, browser data
• Submission timestamp and referrer

This information is stored securely and made accessible only to your account. You control how long data is retained and when it is deleted.

As part of our platform, we offer AI-generated summaries of your leads to help you prioritize and understand submissions more efficiently.

How it works:

• The content of form submissions may be processed using AI algorithms to generate summaries (e.g., intent, urgency, category)
• These summaries are visible only to you and are not used to train external AI models
• The original lead data is not altered or shared outside your account

We do not use lead data to train third-party AI systems (e.g., OpenAI, Google), and all summaries are generated using secure, private models or approved subprocessors under strict data agreements.

We store data on secure servers located in the USA. We may transfer data internationally depending on server configuration. We ensure adequate protection of your data during such transfers.

We use trusted third-party providers for hosting, AI, analytics, and communication (e.g., AWS, Vercel, Zoho, Razorpay). These processors are contractually bound to meet privacy standards and do not use your data for their own purposes.

• Account data is retained until you delete your account or request removal.
• Form data is retained until you delete your account or request removal.
• We may retain anonymized usage statistics for product improvement.

You may request:

• Access to your account data
• Correction or deletion of your account
• A copy of your data in portable format

Requests can be sent to: info@oruplace.com

If you are an end-user (i.e., someone who submitted a form on one of our clients' websites), please contact that website or business directly.

We implement industry-standard measures, including:

• SSL encryption
• Access control and audit logging
• Regular vulnerability testing

No system is 100% secure, but we strive to protect your data to the best of our ability.

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and your continued use of the Service implies acceptance.

If you operate in the European Economic Area or the United Kingdom, it is your responsibility to ensure GDPR-compliant consent is collected from visitors before using our lead tracking and AI summarization features.