Terms & Conditions

Effective Date: 08-July-2025

Last Updated: 08-July-2025

These Terms and Conditions ("Terms") govern your use of Oruplace's lead tracking and AI-enhanced summarization platform (the "Service", "we", "our", or "us"). By signing up for, accessing, or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

1. Who We Are

Satz Venture Nurturers Private Limited is a private entity registered in Chennai, Tamil Nadu, India. Our Service enables users to track form submissions from websites, manage leads, and generate AI-based summaries of those leads to enhance productivity and decision-making.

2. Eligibility

You must be at least 18 years old to use the Service. By using our Service, you confirm that:

  • You are legally capable of entering into contracts
  • You are using the Service for lawful, business purposes

3. Your Responsibilities

You agree to:

  • Provide accurate account and billing information
  • Use the Service only for lawful purposes
  • Keep your login credentials confidential
  • Be responsible for all activity under your account

4. Use of Our Service

a) Data Tracking

You may install our tracking script or plugin on your websites to collect form submissions and associated metadata (page URL, UTM, timestamp, etc.).

b) AI-Powered Lead Summarization

You acknowledge that lead content may be analyzed using AI to generate summaries such as:

  • Categorization or priority scores
  • Suggested intent or response actions

These summaries are visible only to you and are not used to train third-party AI models.

5. Data Ownership & Processing

  • You retain full ownership of all lead data collected via your websites.
  • We act as a Data Processor and process information on your behalf.
  • You are solely responsible for complying with data privacy regulations (e.g., GDPR, CCPA) when collecting and processing personal data from your website visitors.

You must obtain valid consent from your visitors if legally required in your region.

6. Privacy and Security

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and secure personal data.

We take reasonable technical and organizational measures to protect your data, but we cannot guarantee absolute security.

7. Third-Party Services

We may use third-party services and subprocessors (e.g., hosting, email notifications, analytics, AI engines) to provide our Service. You acknowledge and agree that:

  • We are not liable for any third-party service outages or limitations
  • All subprocessors are bound by data protection agreements

8. Subscription and Payment

  • Certain features of our Service require a paid subscription
  • Payments are processed via third-party providers (e.g., Stripe, Razorpay)
  • You agree to recurring billing if applicable and are responsible for cancelling your subscription if no longer required

We do not offer refunds unless otherwise stated.

9. Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You use the Service in a way that causes harm to others or our infrastructure
  • Required by law or legal order

You may terminate your account at any time through your dashboard or by contacting support.

10. Limitations of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our maximum liability shall not exceed the amount paid by you in the 3 months prior to the incident

The Service is provided "as-is" without warranties of any kind.

11. Acceptable Use Policy

You agree not to:

  • Use the Service to collect or distribute illegal content
  • Reverse engineer, copy, or replicate our software
  • Interfere with other users or our infrastructure
  • Violate data privacy or consent laws

Violation may result in termination or legal action.

12. Governing Law

These Terms are governed by the laws of India, specifically the jurisdiction of courts located in Chennai, Tamil Nadu. Any disputes shall be resolved in these courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of major changes via email or through the platform. Continued use of the Service after such changes indicates your acceptance.

14. Contact Us

For questions regarding these Terms, contact:

Satz Venture Nurturers Private Limited
No.1, 3rd Street, Nandanam Extension, Nandanam,
Chennai, Tamil Nadu, India
📧 Email: info@oruplace.com